PRIVACY POLICY

By using Wyldlore’s services, you confirm you have agreed to our Terms and Conditions and read and understood this Privacy Policy. Wyldlore is committed to respecting and protecting the privacy of it’s customers. We only use the information that we collect about you lawfully in accordance with the GDPR and Data Protection Act 2018.

This Privacy Policy is to explain when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others, and how we keep it secure.

We may change this Policy from time to time, so please check this page occasionally to ensure that you’re happy with any changes. By using our website or shopping in our stores, you’re agreeing to be bound by our current policy. Any questions regarding this Policy and our privacy practices should be sent via our online contact form or in writing to Wyldlore, 2 Coombe Terrace, Axmouth, Devon EX12 4AX.

Analytics

This website collects personal data to power our site analytics, including:

- Information about your browser, network, and device
- Web pages you visited prior to coming to this website
- Your IP address

This information may also include details about your use of this website, including clicks, internal links, pages visited, scrolling, searches and timestamps. We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

Cookies

This website might use cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit About the cookies Squarespace uses. These functional and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you. These analytics and performance cookies are used on this site, as described below, only when you acknowledge our cookie banner. We use analytics cookies to view site traffic, activity, and other data. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers

How is your information used?

We may use your information to:
– process orders or refunds that you have submitted.
– notify you of changes to our services.
– send you communications which may be of interest to you. These may include information about new products or updates on our current product range.
– process a job application..

We have to have a legal basis for holding and using your information. Where we need your information to provide you with goods or services that you have enquired about or have bought from us, the legal basis is a contractual necessity. Where we use your information to keep you informed about our Company and our products, we believe that this is in our legitimate interests. We are careful to ensure that neither the frequency nor the content of the information we send to you will harm your data security or your privacy rights and you will always have a clear and easy to follow option to unsubscribe from further messages.

We only obtain, use and retain personal information that is relevant to the purpose that we require it. We will delete your information when you ask us to or when we no longer have a need to retain it. We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Customer accounts

If you create a customer account on this website, we collect personal information to improve our checkout experience and customer service.

This information may include your:
- Billing and shipping address(es).
- Details about your orders (for example, your shirt size).
- Email address.
- Name.
- Phone number.

We share this information with Squarespace, our website hosting provider, so they can provide website services to us.

Emails

You’ll receive an automated email within 24 hours after you abandon your shopping cart, if all of the following occur:

1.    You enter your email address at checkout, or are logged into your Customer Account.
2.    You add a product which is in stock to your shopping cart.
3.    You close your browser or leave this website without completing your purchase.
You can unsubscribe from these messages at the bottom of the email.
The email will link back to this website, where you can pick up where you left off and complete your purchase.

Marketing emails

We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We share your contact information with Squarespace, our email marketing provider, so they can send these emails on our behalf.

Order and account emails

We may email you with messages about your order or account activity. For example, we may email you to tell you that:
- You’ve created a Customer Account.
- Your Customer Account password has been reset or updated.
- You’ve made a purchase.
- Your order has shipped.
It’s not possible to unsubscribe from these messages.

We share your contact information with Squarespace, our website hosting provider, so they can send these emails to you on our behalf.

Fonts

This website uses font files from Google Fonts and Adobe Fonts. To properly display this site to you, servers where the font files are stored may receive personal information about you, including:
- Information about your browser, network, or device.
- Your IP address.

Visitor data

When you buy something on this website, we collect personal information from you to fulfill the order. We may collect information like your:
- Billing and postal address.
- Details relating to your purchase.
- Email address.
- Name.
- Telephone number.

We will not sell or rent your information to third parties, or share your information with third parties for marketing purposes. However, we do have Third Party Service Providers working on our behalf such as Squarespace, our online store hosting provider, so that they can provide website services to us.

As you proceed through the checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

Who has access to your information?

When you are using our secure online payment pages, your transaction is processed by a third party payment processor (Stripe or Paypal), who specialise in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.

For website visitors

This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

- Information about your browser, network and device.
- Web pages you visited prior to coming to this website
- Your IP address

Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.